Home > @infiniteobjects/shopify-data-manager > AdminTypes > ShopifyPaymentsDisputeReason
The reason for the dispute provided by the cardholder’s bank.
Signature:
export declare enum ShopifyPaymentsDisputeReason
| Member | Value | Description |
|---|---|---|
| BankCannotProcess | "BANK_CANNOT_PROCESS" |
The customer’s bank can’t process the charge. |
| CreditNotProcessed | "CREDIT_NOT_PROCESSED" |
The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you haven’t yet provided a refund or credit. |
| CustomerInitiated | "CUSTOMER_INITIATED" |
The customer initiated the dispute. Contact the customer for additional details on why the payment was disputed. |
| DebitNotAuthorized | "DEBIT_NOT_AUTHORIZED" |
The customer’s bank can’t proceed with the debit since it hasn’t been authorized. |
| Duplicate | "DUPLICATE" |
The customer claims they were charged multiple times for the same product or service. |
| Fraudulent | "FRAUDULENT" |
The cardholder claims that they didn’t authorize the payment. |
| General | "GENERAL" |
The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed. |
| IncorrectAccountDetails | "INCORRECT_ACCOUNT_DETAILS" |
The customer account associated with the purchase is incorrect. |
| InsufficientFunds | "INSUFFICIENT_FUNDS" |
The customer’s bank account has insufficient funds. |
| ProductNotReceived | "PRODUCT_NOT_RECEIVED" |
The customer claims they did not receive the products or services purchased. |
| ProductUnacceptable | "PRODUCT_UNACCEPTABLE" |
The product or service was received but was defective, damaged, or not as described. |
| SubscriptionCancelled | "SUBSCRIPTION_CANCELLED" |
The customer claims that you continued to charge them after a subscription was canceled. |
| Unrecognized | "UNRECOGNIZED" |
The customer doesn’t recognize the payment appearing on their card statement. |